Due to our product’s perishable nature, we cannot accept any returns. However, your satisfaction is important to us. Therefore, we do allow replacements under the following circumstances:
Criteria for replacement:
The incorrect products have been delivered to you.
The products delivered to you are damaged or not fit for human consumption.
The products have the incorrect size or specifications.
Procedure to initiate a replacement:
We value your feedback and want to ensure your satisfaction. Therefore, we request that customers send an email within 1 (one) business day of delivery of the products to sales@prontopasta.co.za, stipulating the reason(s) for the replacement. Your prompt response is crucial in initiating the replacement process. To make this a time-efficient process, we request that customers include the following information: Name & Surname; Email address; Tel nr; Order nr; Date of purchase; Photos of defective product(s); Photo of the packaging indicating Best before date (on the back of packaging); Photo of the packaging showcasing the name of the product clearly; and Actual product or foreign object – make arrangements for collection or drop-off.
Pronto Pasta reserves the right to require documentation and photographic evidence on any related matters.
Manner of return:
Pronto Pasta will collect the products from the delivery address.
Customers can also return the product(s) to our offices at the following address: Pronto Pasta Unit 3, The Willows, N4 Gateway Industrial Park, 17 Rooiberg St, The Willows 340-Jr, Pretoria, 0182
What will happen once a product is returned?
Within 5 (five) business days of the products being returned, our Quality Assurance Team will inspect the product(s) to ensure they meet our return criteria. If the product(s) pass this inspection, the Financial Department will process the return. Please note that if the product(s) do not meet our return criteria, we may not be able to offer a replacement or refund.
In our reasonable discretion, if the products are not in their original condition, have been opened, or are not fit for human consumption, we may not accept the return or offer a replacement or refund.
Refunds:
The provision of goods and services by Pronto Pasta is subject to availability. In the event of the unavailability of a product, Pronto Pasta will refund the full purchase amount to the client within 10 days. The refund will be processed by our Financial Department and will be credited back to the original payment method used for the purchase.
